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The Supa Journal

Notes on ambient care.

Field notes, product thinking, and research from the team building the AI operations layer for behavioral health.

Still teal water under soft lightFeatured
Behavioral Health

Billing for Treatment Centers: In-House, Outsourced, or Automated?

How larger behavioral health treatment centers should run billing now that payers are automating denials - honest cost math on in-house RCM vs outsourcing vs an agentic platform.

Kathryn ThompsonJune 21, 202618 min read
Concentric white ripples spreading across still water, suggesting a single decision cascading outward
Behavioral Health

Why Behavioral Health Claim Denials Keep Rising - and How Payers' AI Is Making It Worse

Kathryn ThompsonJune 22, 202625 min read
Pink petals floating on still water, suggesting the calm of a reconciled remittance
Behavioral Health

How to Read an EOB and ERA: A Line-by-Line Guide for Treatment Centers

Kathryn ThompsonJune 22, 202625 min read
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Behavioral Health

In-Network vs Out-of-Network for Behavioral Health Treatment Centers

Kathryn ThompsonJune 22, 202622 min read
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Behavioral Health

Insurance Credentialing for Group Practices and Treatment Centers

Kathryn ThompsonJune 22, 202621 min read
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Behavioral Health

Modifier 25 and Modifier 59 in Behavioral Health: When to Use Each

Kathryn ThompsonJune 22, 202622 min read
Soft out-of-focus blue bokeh circles suggesting overlapping data points, evoking the many small place-of-service rule variations across payers
Behavioral Health

Place of Service Codes for Telehealth Therapy: POS 02 vs 10

Kathryn ThompsonJune 22, 202621 min read
A single droplet hitting still water, sending concentric ripples outward - one authorization decision cascading across a treatment center's revenue cycle
Behavioral Health

Prior Authorization for Behavioral Health: Carelon, Optum, and the AI-Denial Problem

Kathryn ThompsonJune 22, 202624 min read
Light scattering across rippling water, evoking the many small reflective decisions in time-based psychotherapy coding
Behavioral Health

Psychotherapy CPT Codes: 90837 vs 90834 vs 90832 (A Coding Guide)

Kathryn ThompsonJune 22, 202621 min read
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Behavioral Health

What Is Revenue Cycle Management for Behavioral Health - and Where the Money Leaks

Kathryn ThompsonJune 22, 202622 min read
Soft ripples on still water
Product

Ambient AI vs. agentic AI: what's the difference, and why it matters in healthcare?

Sam ThirumeniJune 2, 20264 min read
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Company

Welcome to the Supa blog.

Sam ThirumeniJune 2, 20262 min read
Sparkles on water
Behavioral Health

How a 22-clinician IOP cut intake response time from 6 hours to 90 seconds.

Sam ThirumeniMay 30, 20265 min read
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