Supabill · Outpatient mental health

RCM agents for outpatient mental health

Your billing on autopilot. Claims scrubbed and filed within 24 hours, eligibility checked before every visit.

Under 3%
Denials
98%
Claims filed within 24 hrs
99%+
Clean claims
100%
Sessions with benefits verified
+3–5%
Net collections in 2 months

Results vary by payer mix, documentation quality, and specialty.

Benefits verification

Benefits checked before every visit

Agents re-verify two days before each session and surface only what changed: a visit limit already half used, a deductible the patient does not know about, a plan that quietly terminated.

5 min
average time from request to verified benefits summary
Tomorrow's schedule · 42 sessionsRe-check · T-2 days
Agent activity
Reading tomorrow's schedule42 sessions
Re-checking eligibilityAvaility
Sending changes to the front desk
M. Okonjo · Thu 2:00pm · 90834
PlanAetna Behavioral Active
Copay$40 Was $25
Sessions used this plan year
Covered18 / 20
Visit limit2 sessions remaining
Plan on file terminated 14 Aug
Copay $25 → $40 at renewal
Sessions checked42
Changes found3
Verified100%
Note review · Session 4418Before submission
Session length in the note47 minutes documentedPass
Code matches the time90837 needs 53+ minutesFlag
Corrected before submission
47 minutes documented. 90837 is the most common downcoding trigger in outpatient.
Billed
90837 · 53+ min
Supported
90834 · 38–52 min
Recoded to 90834 · claim released
Signature and credentialsLCSW · same dayPass
Notes reviewed128
Recoded6
Audit exposure removed6
Documentation

Notes and codes that always agree

Session notes, treatment plans and intake notes, aligned to what your payers actually require in your state and for your payer mix. The note and the code always agree, because the code is written from the note.

Where a note cannot support the code that was selected, the claim is corrected rather than submitted and appealed later.

Claims submission

Clean claims, filed the same day

Code against the documented session length. Validate the add-on against the same-day E/M. Confirm the modifier and place of service for telehealth. Then file, the same day.

24 hrs
claims submitted within, every day
Pre-submission scrub · CLM-20841Telehealth · 90834 + 90833
Place of servicePOS 10 · telehealthPass
Telehealth modifierGT sent · plan requires 95Flag
Auto-corrected
This payer retired GT. The rule now applies to every claim in the batch.
Sent
90834 · GT
Required
90834 · 95
Modifier replaced · claim released
Add-on against same-day E/M90833 with 99213Pass
Units match the time1 unitPass
Claims in run214
Auto-corrected7
FiledSame day
To a specialist0
Denial worked · Batch 1187CARC 4
Agent activity
Reading the remittance835 ERA
Checking the payer's policyGT retired · 95 required
Correcting and refilingAll 23 claims
The denial
Denial reasonCARC 4
Claims affected23
At stake$4,240
Fixed at the source
One root cause behind all 23 claims. Fixed as a batch, written back into the scrub.
$4,240 refiled · rule now runs pre-submission
Refiled23
Recovered$4,240
Payer calls needed0
Denials and appeals

Denials worked, not queued

Agents pull the denial reason, assemble the documentation, and file the appeal. Specialists take the payer conversations.

In outpatient the same cause usually sits behind dozens of claims. Fixing the batch and feeding the rule back into the scrub is what keeps a denial rate under 2%.

97%
appeal success rate
How it works

Frontier agents + experts in the loop

Human RCM experts work alongside the agents on complex edge cases, so your cash is always maximized with Supa.

Agent review · main queue
Expert review · human
CLM-20841
CLM-20847
CLM-20849
CLM-20851
CLM-20853
In the queue
Needs human review
Cleared
Is this the right fit?

Who we bill for

Solo and small group practices

Billing that does not need a full-time biller to run it.

Multi-site outpatient groups

Per-site reporting with one operation across every location.

Psychiatry and medication management

E/M with add-on psychotherapy, coded and validated together.

Testing and assessment practices

Base and add-on unit maths against documented administration time.

Telehealth-first practices

Place of service and modifier rules held per payer, per policy cycle.

Practices adding clinicians every quarter

Credentialing-aware billing that scales without adding billers.

Integration

Works on top of your existing software

Agents log into the systems you already run. No migration, no new EHR, no implementation project.

Your team
Supa agents
Verification of benefitsPer visit, not per quarter
DocumentationNotes, plans, coding
ClaimsScrub, correct, file
DenialsAppeals and reconciliation
EHR
Clearinghouse
Payer portals
Your systems of record
EHRs we integrate with
01
Day 1
Connect

Read access to your EHR and remittances, your payer list and fee schedules.

02
Day 2
Calibrate

Agents learn your codes, your payer rules and how your clinicians document.

03
Day 3
Live

Agents verify tomorrow's schedule and file today's claims.

3 daysOnce you're onboarded, going live takes 3 days. Outpatient billing has fewer moving parts than residential, so there is nothing to migrate and nothing to wait for.
Free · No commitment

See what your billing is leaving behind

Our agents review 90 days of your paid claims and tell you three things:

What you were underpaid. Every claim reconciled against what your payer actually owed under your contracted rate.
What's denying, and why. Usually one root cause is sitting behind dozens of claims.
Where your coding is exposed. Sessions billed at 90837 that your notes only support at 90834, the most common downcoding correction in outpatient.

You keep the findings in writing, whether or not you work with us.

Questions

FAQs

What is it?

AI agents that run your billing. They verify benefits for every appointment, file your claims, work your denials, and yes — even call payers on your behalf.

How does it work?

The same way a billing team does. Agents log into your EHR, verify benefits, file claims, chase what's outstanding, and post payments. Supa's model combines frontier agents with experts in the loop, which is what keeps it efficient at a lower price.

Will it work with my EHR?

Yes — Supabill works inside the EHRs you already use, the way your billing runs today. It works well with SimplePractice, TherapyNotes, Valant, TherapyIQ, ICANotes, Tebra and many others. Nothing about how you work needs to change, and there is no migration.

Is there a human I can talk to?

Yes. Billing is too important not to have one. Every Supabill practice gets a dedicated point of contact for any billing question — that's who you go to, not a ticket queue.

What should I expect?

Our early metrics are 99%+ clean claims, 98% of claims filed within 24 hours, a denial rate under 3%, and a 3–5% increase in net collections within two months for most practices. Results vary by payer mix, documentation quality, and specialty.

How long does implementation take?

Once you're onboarded, going live takes about three days. There is no integration project — agents log into your existing systems, build a picture of your operations, run an analysis, and get started.

I already use Supanote. What changes?

Your documentation becomes payer-aware — Supanote writes your notes to align with what your payers actually require. If you don't turn on Supabill, nothing changes and you continue as-is.

What does it cost?

Typically 30–50% less than a traditional billing service, because most of the work is automated. That usually works out to 4–6% of collections, depending on your practice.

We're adding clinicians every quarter. Does that cost more?

Pricing is a percentage of collections, so it scales with you rather than per seat. Adding a clinician does not add a licence fee or a setup charge.

Which modules do you offer?

Supa offers end-to-end RCM services. Supa can run your entire RCM and billing operation and commit to SLAs, or you can use the platform alongside your in-house team.

Do I have to use the whole product, or can I try module by module?

You can try any one module — benefits verification, for example — or use the whole platform.

What happens to our billing team?

Their workload drops 60–70%. Agents take the volume; your team moves to the work that needs a person.

Is our data secure, and what access do you need?

HIPAA, SOC 2 Type II and 42 CFR Part 2. We need your EHR and remittance data — the same access your billing team already has.

How do I start?

Request a free audit below — it takes about a minute. From there you can grab a short 15-minute call to see whether your practice is a fit.

Supa

Bring focus back to care